Shipping policy

Shipping Policy

At Brwnbug, we strive to deliver your orders quickly and securely across India.

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation or order placement.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During sales, new launches, or peak seasons, processing times may be slightly extended.

Shipping Charges

Prepaid Orders

Free Shipping on all prepaid orders across India.

Cash on Delivery (COD) Orders

  • Orders below ₹999: Additional COD charge of ₹100 will be applied at checkout.

  • Orders of ₹999 and above: COD is completely free.

Estimated Delivery Timelines

Metro Cities

Delivery within 5–7 business days from dispatch.

Non-Metro Cities, Towns & Rural Areas

Delivery within 7–10 business days from dispatch.

Please note that delivery timelines are estimates and may vary depending on courier partner operations, weather conditions, public holidays, government restrictions, or unforeseen circumstances.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation via SMS, WhatsApp, or email containing your tracking details. You can track your shipment using the tracking link provided.

Delivery Attempts

Our courier partners will make multiple delivery attempts before returning the shipment to us. Please ensure your contact details and delivery address are accurate when placing your order.

Address Changes

Once an order has been placed, address modifications may not always be possible. If you need assistance, please contact our support team as soon as possible.

Delayed Deliveries

While we work with trusted logistics partners, delivery delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding in such situations.

Refused or Undelivered Orders

If a shipment is refused, remains undelivered due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, Brwnbug reserves the right to deduct applicable shipping and handling charges before processing any eligible refund.

Contact Us

For shipping-related queries, please contact our customer support team. We are happy to assist you with order tracking, delivery updates, and shipping concerns.